Privacy Policy Surya777 – Our Commitment to Protecting Malaysian Players' Personal Data

Surya777 is an online betting platform operating in Malaysia. We understand that privacy matters deeply to every one of our players. When you register and use the Surya777 platform, you entrust us with your personal information — and we take that responsibility very seriously.

This Privacy Policy applies to all users accessing the Surya777 website at surya777.im, including registered members, casual visitors, and those who contact our customer support team. It covers all personal data collected through the web platform, email communications, live chat, and any other channels operated by Surya777.

Surya777 complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia as the primary legal framework governing the management of our users' personal data. We are committed to handling your data with full integrity, transparency, and accountability.

Surya777 collects your personal data through various means — directly from you during registration or platform use, and automatically through technologies such as cookies and server logs. Below are details of the data we collect:

Surya777 uses your personal data only for legitimate purposes directly related to the delivery of our platform services. We will not use your data for any purpose for which you have not given consent.

• Account Management: Processing registrations, verifying identities, and managing your Surya777 account;
• Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks), and handling withdrawals securely;
• Customer Support: Responding to enquiries, resolving issues, and providing technical support;
• Platform Security: Detecting and preventing fraud, money laundering, and the use of multiple accounts;
• Legal Compliance: Meeting applicable legal, regulatory, and reporting obligations;
• Service Improvement: Analysing usage patterns to improve the features and experience of the Surya777 platform;
• Marketing Communications: Sending information about Surya777 promotions, bonuses, and updates — only where you have given your consent;
• Responsible Gaming: Monitoring betting patterns to identify players who may need support.

Surya777 does not sell, rent, or trade your personal data to any external party for marketing purposes. However, in certain limited situations, we may share your data with the following parties:

• Payment Providers: Licensed payment gateways that process DuitNow, FPX, Touch 'n Go, GrabPay, and other e-wallet transactions — only data required for transaction processing is shared;
• Game Software Providers: Licensed casino game development and Sports Betting companies that supply content to the Surya777 platform;
• Legal Authorities: Government agencies or law enforcement authorities when required under Malaysian law or a valid court order;
• Independent Auditors: Third-party firms conducting security and compliance audits — subject to strict confidentiality agreements;
• Technology Providers: Companies providing technical infrastructure such as cloud and security services — with access limited strictly to the data required.

Surya777 continuously invests in security infrastructure to ensure your personal data remains protected at all times. Security is not an afterthought for us — it is the foundation of the trust you place in Surya777.

The technical and organisational security measures we have implemented include:

• 256-bit SSL Encryption: All data communications between your device and Surya777's servers are fully encrypted;
• Encrypted Data Storage: Sensitive data is stored in encrypted format within protected databases;
• Role-Based Access Control: Each Surya777 staff member may only access data that is strictly necessary for their specific role;
• 24/7 Monitoring: Automated intrusion detection systems operating around the clock;
• Periodic Penetration Testing: Security assessments conducted by independent experts to identify and address vulnerabilities;
• Staff Training: Regular data security training programmes for all Surya777 staff.

While Surya777 takes all reasonable steps to protect your data, no system can guarantee absolute 100% security. In the event of a data breach that affects you, Surya777 will notify you within the timeframe required by law.

Surya777 uses cookies and similar tracking technologies to enhance your browsing experience, understand how you use our platform, and deliver more relevant content.

Types of Cookies We Use:

• Essential Cookies: Required for core Surya777 platform functions — including login session management and security. Cannot be disabled;
• Functional Cookies: Saving your preferences such as language, theme, and display settings for your convenience;
• Analytics Cookies: Collecting anonymised information about platform usage patterns to help us improve Surya777's services;
• Marketing Cookies: Used to display relevant promotions and offers to you based on your in-platform activity — with your consent.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data held by Surya777. We fully respect and support the exercise of these rights.

To exercise any of the above rights, please contact Surya777's data protection team by email at support@surya777.im, stating the right you wish to exercise along with the information needed to verify your identity.

Surya777 is a betting platform designed exclusively for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If Surya777 suspects or discovers that a child's data has been collected without the knowledge and consent of a parent or guardian, we will take immediate steps to delete that data and close the associated account.

As a digital platform, Surya777 may utilise infrastructure services from providers whose data centres are located in various regions. This means your personal data may be transferred to, stored in, or processed in countries other than Malaysia.

Surya777 takes reasonable steps to ensure that any such data transfers are safeguarded by adequate protections, including:

• Data transfer agreements compliant with recognised data protection standards;
• Use of infrastructure providers that comply with international security standards (ISO 27001, SOC 2);
• Data minimisation — only data that is strictly necessary is transferred outside Malaysia.

Surya777 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required under Malaysian law.

• Active Account Data: Retained for as long as your Surya777 account remains active, plus a recovery period following account closure;
• Financial Transaction Records: Retained for a minimum of 7 years as required under Malaysian financial law;
• Communication Records: Customer support logs are retained for 3 years for quality assurance and dispute resolution purposes;
• Technical Data (Logs): System logs are retained for 12 months for security and investigation purposes;
• Marketing Data: Retained until you withdraw consent or request deletion.

Once the retention period has expired, Surya777 will securely delete or anonymise your personal data.

Surya777 reserves the right to update or amend this Privacy Policy at any time in line with changes to our practices, legal requirements, or technological developments. We are committed to giving you reasonable notice whenever material changes are made.

When this Privacy Policy is updated, we will:

• Updating the "Last Updated" date at the top of this document;
• Displaying a clear notice on the Surya777 homepage regarding significant changes;
• Sending email notifications to all registered members for significant changes.

Continued use of the Surya777 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or wish to exercise your privacy rights regarding personal data held by Surya777, we encourage you to contact us directly. The Surya777 Data Protection Team is ready to assist you.

Please reach out to us through the following channels:

• Privacy Email: support@surya777.im — please use "Privacy Enquiry" as your email subject;
• Live Chat: Available 24/7 within the Surya777 platform — log in to your account to access;
• Response Time: We are committed to responding to all privacy enquiries within 14 business days.